360 degree performance measures

Considering implementing 360 degree feedback in your organisation? What performance criteria will you set? Full Circle Feedback has successfully used the following proven success criteria and performance measures with many clients.

Zero confidentiality breaches
High impact of individual and group feedback sessions rated as highly valuable by at least 90% of participants in evaluations
99.9% uptime for access to the Full Circle Feedback website and surveys/feedback reports
Highly positive client, participant and rater evaluations of briefing sessions
High relevance of the survey instrument based on feedback and evaluation from managers, participants and raters
Ease of use of the web based survey process
Client timelines met 100% of the time
On time participant registration communications by the Full Circle Feedback Bureau
On time survey distribution and timely survey follow up
Survey response rate above 98%
Minimal participant and rater queries regarding the Full Circle Feedback process as measured by low levels of participant/rater questions via emails/calls (less than 2%)
Quality of participant and rater communications by the Full Circle Feedback Bureau
Zero complaints on the quality of email or telephone customer service provided by the FCF Bureau
Quality of participant/rater support materials and ease of access
On time report production and delivery
Quality of the feedback reports and their contribution to the learning process
Excellent client management feedback on the quality of the benchmark report